Frequently asked questions
Below you'll find answers to the questions we get asked the most about our Happy Families Memberships.
You will receive life-time access to any product purchased in our shop, including webinars and video recordings! (Unless specifically stated otherwise).
You can view your digital product at any time from within your account on our Happy Families website or in our Happy Families app.
You can ONLY access recordings and videos you have purchased if you are logged into your account, otherwise the website won't recognize you and will inform you that you don't have access. All of your videos and recordings are safely stored and accessible from within your account if you click 'my purchases' -> 'purchased licenses', or 'member resources'.
*Make sure to log in to your account BEFORE clicking on the recording link you receive by email.
**In the top right corner of the 'no access' page, there should also be a log in button.
It is at the top in the orange bar titled 'bookshop'.
Yes, you can do it after the three minimum months required at the time of your registration.
Payments to Happy Families for membership services are strictly non refundable.
If you click on the dropdown menu underneath your name on the home page, click on 'membership', then 'manage membership'.
If this doesn't redirect you to Stripe to update your details, then your subscription is linked through Paypal. Update your card details in paypal.
Login to your Happy Families account on our website.
Click on the dropdown menu underneath your name from the home page.
Click 'Cancel Membership'
One of our staff will get back to you with confirmation that your membership has been cancelled. It's as easy as that. :)
*note, the membership has a 3 month minimum sign up.
The beautiful thing about this membership is that you can access our content at your convenience — anytime, anywhere. You'll also receive weekly emails with bite sized tips and tricks which you'll be able to easily adopt into your existing rhythms and routines.
The live Q&A session with Dr Justin will generally be held on the first Thursday of every month.
Dr Justin will answer as many questions as he can during the Q&A sessions. We cannot guarantee that all questions will be answered immediately. Some questions may be combined with other similar questions.
We understand that this time might not be convenient for every premium member, particularly for those who are overseas. Questions may be submitted ahead of time and answered during the live sessions. The sessions are recorded and will be added to the Q&A archive the following day. So even if you can't make it to the live session, you still have the opportunity to have your questions addressed.
Live webinars will generally be held on the third Monday of every month, at 7pm AEST.
The recording for each session will be made available in the video library the following day, so if you can't make it to the live session you won't miss out on a thing.
Webinar tickets will be available to purchase for $30 each for those who don't hold a membership.
Dr Justin talks about a wide range of topics around toddlers too. Learn tips on how to deal with picky eaters, tantrums, and screen time for toddlers.
Our response is a strong yes. And of course if you decide it doesn’t, with a monthly membership you can always cancel after three months. However, we are confident that the principles presented in Dr Justin's content will be applicable and helpful.
Dr Justin talks about a wide range of topics around teenagers — from dealing with their quest for independence to connecting and engaging with them to talking about sex.
By upgrading to our premium membership, you get to join Dr Justin for a monthly Q&A, where you can ask him your trickiest parenting questions.
You are constantly juggling being a parent and working, and we get that. That’s why most of our content are bite-sized and super easy to consume.
Weekly Lighten The Load emails from Dr Justin, a video library of our past webinars, a brand new live webinar each month, monthly live Q&A's with Dr Justin, online programs, Kylie's Corner, Book Club, members only offers and more!
You can by by credit card for your membership.
Depending on the yearly plan you choose (Plant, Grow or Bloom), you will have access to parenting articles (Insights), live webinars and a library of past articles and webinars. You can check inclusions and prices for each tier here.
All resources are kept on an URL unique to our school. For easy access, you can bookmark the link and you should only need to put the password in once and the site will remember you. However, within all of our communications to you, we will include your unique URL and password.
Every parent, carer and staff from your school is entitled to the resources and can have access to your school’s unique URL.
On the URL, parents and staff will find the Insights Library, home to 300+ parenting articles.
If you’re in the Grow tier, you’ll also have access to 4 exclusive live webinars per year (one per term) as well as their recording available on your school’s unique URL. Your staff will also have access to a video library of past educator webinars.
If you’re in the Bloom tier, you’ll have access to 10 live webinars per year and the Video Library which is the full back catalogue of all past webinars. Your staff will also have access to a video library of past educator webinars.
Whatever tier you are, you’ll have access to a marketing page which provides information easy to copy and paste ready to go out to your parent community.
You will receive a weekly email from us (on Tuesdays) including the latest Insights article and any relevant information on upcoming webinars to share with your parent community.
This email will also include a reminder of your unique URL and password.
The Insights can be downloaded and shared as a link or PDF in your newsletter.
The resources are relevant to all ages. Where needed we customise Insight articles to early learning, primary and secondary school age. If you’re a K-12 school, you’ll receive both the primary school and secondary school version of articles in those cases.
No. Every parent, carer and staff from your school is entitled to the resources and can have access to your school’s unique URL.
After your 12 month membership is up, you can downgrade to a lower tier if you believe it will better suit the needs of your parents and school.
If you are a small school, note that we have special pricing for schools with 200 or less students. ELCs also qualify for the small school pricing. You can check prices and inclusions here.
We don't offer price by usage, we offer by size of school and tier level (or resources they have access to).