Delivery & Returns

This document sets out the Terms & Conditions of purchasing on and is applicable to Australian customers only.

Happy Families reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.

This policy is applicable only to online customers.

If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Happy Families Customer Service Representative at

Delivery Locations delivers within Australia and internationally for physical products.

Delivery Timeframes

All goods purchased on will be dispatched within 1-3 working days and packages over 500g will receive a tracking number sent upon dispatch to the order email address.

Return or Exchange Requirements is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:

  • Proof of purchase provided
  • Item in original condition
  • Enclosed in your original order
Postage of Exchange or Refund does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a representative.

Delivery Address

Please direct all return or exchange packages to:
17 McCormack Avenue
Ashgrove QLD 4060

Refund Payments

Refunds will be processed in the same method as the original payment within 5 business days of receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.

Same Value Exchange

Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

Different Value Exchange

Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:

  • A variance where payment is owed to the customer will be refunded as per the original order payment method
  • A variance where payment is owed to, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.